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title: "Poisons Information Centre | First Aid Glossary"
description: "Australia’s Poisons Information Centre offers 24/7 expert advice on poisoning, toxic exposures, and bites or stings. Call 13 11 26 for help."
canonical: "https://www.australiawidefirstaid.com/resources/glossary/poisons-information-centre"
---

# Poisons Information Centre

[Resources](https://www.australiawidefirstaid.com/resources) › [Glossary](https://www.australiawidefirstaid.com/resources/glossary)

## What is the Poisons Information Centre and when should I call it?

The Poisons Information Centre provides expert advice on poisoning, exposure to toxic substances, and bites or stings. It operates 24/7 in Australia.

The Poisons Information Centre is a vital Australian health service that provides free, 24/7 telephone advice for anyone exposed to potentially harmful substances. This includes accidental ingestion of household chemicals, overdoses of medications, exposure to toxic plants or animals, and bites or stings from venomous creatures.

Staffed by qualified pharmacists and toxicology experts, the centre assesses the level of risk, offers immediate first aid instructions, and advises if further medical attention is required. By calling 13 11 26, Australians can access expert help without needing to visit a hospital unless it is truly necessary.

The Poisons Information Centre also works closely with hospitals and emergency services, ensuring that cases requiring urgent care are rapidly escalated. Advice can range from safe home management to instructions for calling 000 for life-threatening emergencies.

By knowing and using the Poisons Information Centre, Australians can respond quickly and safely to suspected poisonings, minimising harm and potentially saving lives.

## Symptoms vary depending on the poison. Common signs may include:

- Nausea or vomiting
- Drowsiness or dizziness
- Difficulty breathing
- Seizures
- Abdominal pain

## If you suspect poisoning has occurred:

1. Call 13 11 26 immediately for poisoning advice.
2. Follow the operator’s instructions carefully.
3. Keep the product/container for identification.
4. Do not induce vomiting unless instructed.
5. Call 000 if the casualty is unconscious, not breathing, or seizing.

> Call 13 11 26 for 24/7 expert poisoning advice anywhere in Australia.

## Watch: Splinter Probe Safe and Effective First Aid Tool for Splinter Removal

[Watch on YouTube](https://www.youtube.com/watch?v=DPapsPfq8to)

## Learn this hands-on

A nationally accredited first aid course covers this and much more. [Find a course and check live session availability](https://www.australiawidefirstaid.com/#find-course).

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**Australia Wide First Aid** · RTO 31961

- Phone: (07) 3437 7500
- Email: info@australiawidefirstaid.com.au
- Hours: Mon – Fri 7am – 7pm (AEST)